SERVICE FULFILLMENT TERMS
1. Overview
Ovarelia LLC provides professional brand advertising, promotional graphic design, and creative services to businesses in the United States. Our services may include brand advertising visuals, e-commerce store branding, homepage banners, social media advertising creatives, new product launch graphics, seasonal promotional materials, and other related design solutions.
This Service Fulfillment Policy explains how we process orders, complete design projects, deliver final materials, and communicate with customers throughout the service process.
All services purchased through our website are provided on a one-time purchase basis. Each order covers the specific services and deliverables described in the applicable service listing or written project agreement.
2. Order Confirmation
After a customer places an order and completes the required payment, Ovarelia LLC will review the order details and confirm the project requirements.
Estimated timeframe: 1–2 business days after successful payment.
During this stage, we may contact the customer to verify project details, confirm deliverables, or request additional materials necessary to begin work.
The fulfillment timeline may be adjusted if the order information is incomplete or clarification is required.
3. Project Preparation and Processing
Once the order has been confirmed and the required project information has been received, we will begin preparing the design project.
Estimated timeframe: 1–3 business days after order confirmation and receipt of the required materials.
Project preparation may include reviewing the customer’s brand information, understanding advertising objectives, organizing reference materials, and establishing the visual direction for the requested deliverables.
The actual processing period depends on the complexity and scope of the selected service.
4. Design Production
Ovarelia LLC will develop the requested advertising and promotional design materials according to the agreed project scope.
Estimated timeframe: 3–7 business days after project preparation is complete.
Depending on the selected service, this stage may involve creating advertising graphics, promotional banners, e-commerce visuals, social media creatives, or product launch materials.
More complex projects or orders involving multiple deliverables may require additional time. If a different schedule is specified in the service description or confirmed in writing, that agreed schedule will apply.
5. Review and Revisions
Where revisions are included in the purchased service, customers may review the submitted design materials and provide feedback within the applicable revision period.
Estimated timeframe: 1–3 business days per revision round after we receive complete feedback.
Revision requests should clearly identify the requested changes and remain within the scope of the original order. Substantial changes in direction, additional design concepts, or requests for extra deliverables may require additional fees and an adjusted timeline.
Any additional charges will be communicated before the extra work begins.
6. Final Delivery
After the design materials have been completed and any included revisions have been addressed, we will deliver the final files through the agreed electronic delivery method, such as email or another designated digital delivery channel.
Estimated timeframe: 1–2 business days after final approval or completion of the agreed revision process.
Final deliverables will be provided in the formats specified in the service description or written project agreement.
As our services are primarily digital, no physical shipment is required unless a separate written agreement expressly provides otherwise.
7. Estimated Overall Fulfillment Time
For standard design projects, the estimated fulfillment schedule is as follows:
| Fulfillment Stage | Estimated Timeframe |
|---|---|
| Order confirmation | 1–2 business days |
| Project preparation | 1–3 business days |
| Design production | 3–7 business days |
| Each included revision round | 1–3 business days |
| Final file delivery | 1–2 business days |
Estimated total: approximately 6–14 business days for a standard project, excluding additional revision rounds, customer response time, and delays caused by incomplete project information.
These timeframes are estimates rather than guaranteed deadlines. The actual completion time depends on the selected service, project complexity, deliverables, and customer cooperation. Where a specific delivery timeframe is stated in the service listing or confirmed in writing, that timeframe will govern the relevant order.
8. Customer Responsibilities
To help us fulfill orders efficiently, customers are expected to:
- Provide accurate contact details and project requirements.
- Submit necessary logos, images, text, brand guidelines, and reference materials.
- Ensure that submitted materials may lawfully be used for the requested project.
- Respond to clarification requests and revision submissions in a timely manner.
- Review delivered materials and communicate any concerns within the applicable review period.
Delays in providing materials, approvals, or feedback may extend the overall fulfillment timeline.
9. Delays and Schedule Adjustments
Although we make reasonable efforts to complete projects within the estimated timeframe, delays may occur due to complex design requirements, significant scope changes, technical issues, unavailable materials, or circumstances beyond our reasonable control.
If we become aware of a material delay, we will make reasonable efforts to inform the customer and provide an updated estimated completion date.
Any additional work or significant schedule changes resulting from a revised project scope will be communicated to the customer before proceeding where reasonably practicable.
10. Digital Delivery and Access
Customers are responsible for providing a valid email address or other agreed delivery destination and ensuring that they can receive the final files.
If a customer cannot access the delivered materials or experiences a technical issue with the delivery, they may contact our support team for assistance.
We will make reasonable efforts to address delivery-related issues and resend files where appropriate.
11. Cancellation and Refunds
Cancellation and refund requests are handled according to our applicable Terms and Conditions, refund policy, service description, and applicable law.
Because our services involve project-specific creative work, refund eligibility may depend on the stage of fulfillment, work already completed, and the circumstances of the request.
Customers who wish to cancel an order should contact [email protected] as soon as possible and include their order details.
Approved refunds will generally be returned to the original payment method. The time required for the funds to appear may vary depending on the payment provider and financial institution.
Nothing in this policy excludes any rights or remedies that cannot lawfully be excluded under applicable law.