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REFUND POLICY

1. Overview

Ovarelia LLC is committed to providing professional brand advertising and promotional design services. This Refund Policy explains the conditions under which customers may request cancellations or refunds for services purchased through our website.

Our services include brand advertising visuals, e-commerce store branding, homepage banners, social media advertising creatives, product launch graphics, seasonal promotional materials, and other related design services.

All standard website purchases are one-time transactions. We do not automatically enroll customers in subscriptions or recurring billing plans.

Because our services involve customized creative work and digital deliverables, refund eligibility may depend on the status of the order, the amount of work completed, the applicable service description, and relevant legal requirements.

2. Refund Eligibility

Customers may submit a refund request under the following circumstances, subject to the applicable service agreement and law:

  • Duplicate Payments: If you are charged more than once for the same order, we will review the transaction and refund any confirmed duplicate payment.
  • Order Cancellation Before Work Begins: If a cancellation request is received and approved before substantive design work has started, a refund may be available.
  • Failure to Deliver the Purchased Service: If we are unable to provide the service purchased, we will review the circumstances and determine an appropriate remedy, which may include a refund where applicable.
  • Material Service Discrepancies: If the delivered service materially differs from the agreed scope, please contact us with supporting details so we can investigate and determine an appropriate resolution.
  • Other Legally Required Refunds: We will honor any refund rights or remedies required under applicable law.

Refund requests are reviewed individually. Approval depends on the circumstances of the order and does not remove any mandatory rights available to customers under applicable law.

3. Non-Refundable Circumstances

To the extent permitted by applicable law, refunds may not be available in the following circumstances:

  • The agreed design work has been completed and the final deliverables have been provided in accordance with the purchased service.
  • The customer changes their mind after customized design work has substantially progressed.
  • The customer fails to provide required project materials or feedback, resulting in delays or an inability to complete the project.
  • The customer requests work outside the original scope and later disputes charges that were properly disclosed and authorized.
  • The customer has already received and used the agreed deliverables, and there is no applicable contractual or legal basis for a refund.

These circumstances do not automatically exclude a refund where required by law or where Ovarelia LLC determines that a refund is an appropriate resolution.

4. Cancellation Policy

Customers who wish to cancel an order should contact us as soon as possible at [email protected].

Cancellation requests will be handled according to the following general timeframes:

  • Before project work begins: We will review the request and determine whether cancellation and a refund are available.
  • After project work has started: We will assess the work completed, project status, and applicable service terms before determining whether any refund is appropriate.
  • After final delivery: Refund eligibility will depend on whether the service was delivered as agreed, the circumstances of the request, and applicable law.

Submitting a cancellation request does not automatically mean that the order has been canceled or that a refund has been approved. We will communicate the outcome after reviewing the request.

5. Refund Request Process

To request a refund, please follow these steps:

Step 1: Contact Our Support Team

Email [email protected] with the subject line “Refund Request.”

Step 2: Provide Order Details

Include your name, order number, purchase date, service purchased, and a clear explanation of the reason for your request. Where relevant, include screenshots or other supporting information.

Step 3: Request Review

We will review the order details, applicable service terms, project status, and any supporting information.

Step 4: Receive a Decision

We aim to acknowledge refund requests within 2 business days and provide an initial decision or status update within 3–5 business days after receiving the information reasonably necessary to review the request.

If additional investigation is required, the review may take longer. We will make reasonable efforts to communicate any significant delay.

6. Refund Processing Time

Once a refund has been approved, we will initiate the refund to the original payment method.

  • Internal processing: Generally within 3–5 business days after approval.
  • Payment provider or bank processing: Additional time may be required for the refunded amount to appear in your account, depending on the payment provider, card issuer, or financial institution.

The timeframes above are estimates and are not a guarantee of the exact date funds will become available. If the refund does not appear after the expected processing period, please contact your payment provider or email our support team for assistance.

7. Partial Refunds

Where appropriate and permitted by applicable law, Ovarelia LLC may offer a partial refund if a project has been partially completed and the circumstances justify a proportional resolution.

Any partial refund will be assessed based on the work completed, the service agreement, the amount paid, and the specific circumstances of the request. We will communicate the proposed amount and basis before processing the refund.

8. Revisions and Service Issues

If you are dissatisfied with a delivered design, please contact us promptly and describe the issue in detail.

Where revisions are included in your purchased service, we will review your feedback against the agreed project scope and applicable revision terms. We may offer a correction or revision as an appropriate resolution when the issue can reasonably be addressed within the original scope.

Requests for substantial changes in direction or additional deliverables may require a separate agreement and additional fees. Any such charges will be communicated before the additional work begins.

The availability of revisions does not eliminate refund rights that may apply under the service agreement or applicable law.

9. Duplicate or Unauthorized Transactions

If you believe that you have been charged twice for the same order or that a transaction was unauthorized, please contact us at [email protected] as soon as possible.

We will review the available order and payment information and work with the relevant payment provider where necessary. Unauthorized transactions may also be reported to your bank or card issuer.

10. Changes to This Refund Policy

Ovarelia LLC may update this Refund Policy to reflect changes in our services, business practices, or applicable legal requirements.

Any updated policy will be published on this page with a revised effective date. Changes will not override rights or obligations that must be honored under an existing agreement or applicable law.