FAQ
At Ovarelia LLC, we aim to make the advertising design process clear, convenient, and straightforward. Below are answers to common questions about our services, orders, payments, and project delivery. If you need further assistance, please contact our team.
1. What services does Ovarelia LLC provide?
We provide brand advertising and promotional design services, including brand visual design, e-commerce store branding, homepage banners, social media advertising creatives, product launch graphics, seasonal promotional materials, and best-selling product advertisements.
2. Who can use your services?
Our services are suitable for businesses, online retailers, entrepreneurs, and organizations seeking professional advertising and promotional design support.
3. How do I place an order?
Browse our available services, select the package that meets your needs, and complete the checkout process. Please provide accurate project details and any required reference materials so we can better understand your objectives.
4. Are your services a one-time purchase?
Yes. Standard purchases through our website are one-time transactions. We do not automatically enroll customers in subscriptions, recurring billing plans, or automatic renewals. Any additional project or service requires a separate order and payment authorization.
5. What payment methods do you accept?
Available payment methods are displayed during checkout. Please review the payment options and total amount before confirming your order.
6. When does the design process begin?
Work generally begins after your order has been accepted, the required payment has been completed, and we have received the information and materials necessary for your project.
7. How long does it take to complete a design project?
Project timelines depend on the selected service, project complexity, number of deliverables, and the completeness of the information you provide. We will communicate the applicable estimated delivery timeframe through the service description or project correspondence.
8. What information should I provide for my project?
Depending on the service, useful materials may include your brand logo, business information, target audience, advertising objectives, preferred visual style, product images, reference examples, and required text. Providing clear instructions helps us align the design with your expectations.
9. Can I request revisions to my designs?
Revision availability depends on the service package or written project agreement. Requests within the agreed scope will be handled according to the applicable terms. Significant changes or additional deliverables may require extra fees and an adjusted timeline, which will be communicated before proceeding.
10. What file formats will I receive?
The final file formats depend on the service you purchase and the deliverables specified in the applicable service description. If you require a particular format or size, please communicate your requirements before the project begins.
11. Can you create designs for different advertising platforms?
Yes. Depending on the selected service, we can create visual materials intended for e-commerce websites, homepage banners, social media campaigns, product promotions, and other advertising applications. Please specify your intended platforms and dimensions when submitting your project requirements.
12. Can I use the final designs for my business?
Usage rights are governed by the applicable service description or written agreement. Any use of third-party fonts, stock images, or other licensed materials may be subject to separate restrictions. Please review the relevant terms before using the final materials commercially.
13. Can I cancel an order?
Cancellation requests should be submitted as soon as possible to [email protected]. Whether a cancellation or refund is available may depend on the stage of work, completed deliverables, applicable service terms, and relevant legal requirements.
14. What is your refund policy?
Refund eligibility is determined by the applicable service description, written agreement, and refund policy. Because design services may involve project-specific work, the status of the project and work already completed may affect the outcome. Please contact our support team with your order details for assistance.
15. Will I be charged automatically in the future?
No. Standard website purchases are one-time transactions and do not involve automatic renewals or recurring charges. You will not be charged for a future project unless you place another order and authorize the associated payment.
16. How can I check the status of my project?
For updates about an existing order, please email our customer support team and include your order reference, project details, and any relevant questions. We will review your inquiry and respond as soon as reasonably possible.
17. How do you protect my personal information?
We handle personal information in accordance with our Privacy Policy and applicable laws. Information is used for purposes such as processing orders, communicating about projects, providing services, and maintaining business records. Please review our Privacy Policy for more details.